Privacy Policy

1. Introduction

We are committed to protecting the privacy, confidentiality, and security of the personal and business information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when providing our services to clients across Africa, and other regions.

2. Scope of This Policy

This policy applies to:

• Clients using our managed network services, IT consulting, dispatch support, and related solutions

• Visitors to our website and digital platforms

• Prospective clients and partners

• Any individual whose data we process in the course of delivering our services

This policy does not apply to third‑party services or platforms outside our control.

3. Information We Collect

We collect information necessary to deliver secure, reliable, and compliant IT and network services.

📌 A. Information Provided by Clients

• Contact details (name, email, phone number, job title)

• Business information (company name, address, industry)

• Network architecture documentation

• Device inventories and configuration data

• Access credentials provided for service delivery (handled under strict security controls)

• Support tickets, logs, and communication records

📌 B. Information Collected Automatically

When delivering managed network services, we may collect:

• Network performance metrics

• System logs and event data

• Security alerts and threat intelligence

• Device health and uptime information

• IP addresses and geolocation metadata

• Usage analytics for monitoring and optimization

📌 C. Information from Third Parties

We may receive information from:

• Technology vendors

• Security monitoring platforms

• Cloud service providers

• Publicly available sources

4. How We Use Your Information

We use collected information to:

• Deliver and maintain managed network services

• Monitor network performance, uptime, and security

• Detect, prevent, and respond to cybersecurity threats

• Provide technical support and troubleshooting

• Improve service quality and operational efficiency

• Comply with legal, regulatory, and contractual obligations

• Communicate updates, maintenance notices, and service advisories

We do not sell or rent personal information.

5. Legal Basis for Processing

Depending on your jurisdiction, we process information based on:

• Contractual necessity

• Legitimate business interests

• Compliance with legal obligations

• Explicit client consent (where required)

6. Data Sharing and Disclosure

We may share information only when necessary and under strict confidentiality:

✔️ With Authorized Service Providers

Such as cloud hosting, cybersecurity tools, or network monitoring platforms.

✔️ With Client‑Approved Third Parties

Including vendors or partners involved in project delivery.

✔️ For Legal or Compliance Reasons

If required by law, regulation, or court order.

We never share information for marketing purposes without explicit consent.

7. Data Security

We implement industry‑leading security controls to protect client data, including:

• Encryption in transit and at rest

• Multi‑factor authentication

• Role‑based access controls

• Network segmentation

• Continuous monitoring and threat detection

• Secure credential management

• Regular vulnerability assessments

Our managed network services operate under strict security frameworks aligned with best practices such as ISO 27001, NIST, and CIS Controls.

8. Data Retention

We retain information only as long as necessary to:

• Deliver contracted services

• Meet legal and regulatory requirements

• Resolve disputes

• Maintain accurate operational records

Retention periods vary based on service type and jurisdiction.

9. International Data Transfers

As we operate across multiple regions, data may be processed in countries where we or our partners operate. All transfers comply with applicable data protection laws, including contractual safeguards and secure transfer mechanisms.

10. Client Responsibilities

Clients are responsible for:

• Maintaining secure access to their systems

• Protecting credentials not managed by us

• Ensuring internal compliance with data protection laws

• Notifying us of any unauthorized access to their systems

11. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal information

• Request corrections or updates

• Request deletion (where applicable)

• Restrict or object to processing

• Request data portability

Requests can be submitted to our Data Protection Officer.

12. Cookies and Website Tracking

Our website may use cookies and analytics tools to improve user experience. You can manage cookie preferences through your browser settings.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website.

14. Contact Information

This website is owned and operated by Softmix Group.

We are registered in Nigeria under registration number 272209 and our registered office is at Suite B257 Sura Shopping Complex, Simpson Street, Lagos Island, Lagos, Nigeria.

For questions or privacy‑related requests, contact us at the following email address: privacy@softmix-group.com